Shipping policy
Last updated: November 5, 2026
Seller, dispatch and delivery area
amfsupport is operated by LAQUARIOUS QUANDEL JONES.
Orders are dispatched from the United States to eligible United States delivery addresses. Available shipping services and address eligibility are displayed before payment.
The business and return address below does not by itself identify the warehouse used for a particular shipment.
Order processing
Orders are usually processed within 1–3 business days after order and payment confirmation, before handoff to the carrier.
For processing and the delivery estimates in this policy, business days are Monday through Friday, excluding United States federal holidays. Orders confirmed on non-business days enter processing on the next business day.
Creating a shipping label is not the same as handing over the parcel.
If availability or another fulfillment issue prevents dispatch within the estimate, we contact you with an updated estimate and available options. Where consent to a delay is legally required, we obtain it or cancel and refund an order that cannot be fulfilled.
Shipping options
Fast Shipping
Shipping charge: USD $3.99.
Estimated transit after dispatch: 5–8 business days.
Estimated total including processing: 6–11 business days.
Free Shipping
Shipping charge: USD $0.
Estimated transit after dispatch: 7–15 business days.
Estimated total including processing: 8–18 business days.
Processing and transit are separate stages. The total estimate includes processing before carrier handoff and transit afterward.
These estimates are not guaranteed arrival appointments. Holidays, destination conditions and carrier disruptions may affect delivery.
Any delivery estimate displayed at checkout should reflect the selected service and the processing period.
Prices, taxes and additional charges
The checkout summary displays goods, applicable discounts, shipping and any sales tax collected before payment.
We do not add an undisclosed handling or delivery charge afterward. If an unexpected carrier payment request arises, contact us so we can review the charge and the order terms before you pay it.
Any delivery fee applicable to a proposed reshipment must be disclosed for your agreement.
Tracking
Use the order-status link in your confirmation email. When tracking is available, the shipment notification identifies the carrier and tracking details.
Initial carrier updates can take approximately 24–48 hours after dispatch. This is an estimate, not an extra processing stage added to the delivery period.
Our Order Tracking page explains how to obtain help.
Address corrections and cancellation
Check your delivery address, unit number and contact details before paying. Ask for corrections as soon as possible.
For new orders, submit convenience cancellation requests within 15 minutes after ordering. Timeliness is measured when the request reaches us, not when we reply. We confirm whether fulfillment can still be stopped.
Address correction is separate from the 15-minute cancellation window and depends on whether fulfillment can still be changed.
After dispatch, an eligible item follows the applicable return process.
Failed delivery
If delivery fails or a parcel is returned, we explain the available refund or reshipment options.
We do not impose an undisclosed penalty or automatically deny every refund. Any proposed additional delivery charge must be disclosed for your agreement.
Delayed, missing or damaged parcels
Contact us if the arrival estimate has passed, tracking indicates a problem, or a parcel marked delivered cannot be located.
We review the order and investigate with the carrier where appropriate. A delivery scan does not automatically end our responsibility to review a non-delivery complaint.
For damaged or incorrect goods, keep relevant packaging and provide a description and photographs where useful.
We arrange the remedy due under the circumstances and applicable law. You do not have to resolve a seller-responsibility issue with the carrier alone.
Returns and original shipping charges
Our Return and Refund Policy allows eligible return requests within 30 calendar days after delivery.
For an ordinary change-of-mind return, the customer pays the actual direct return postage. For defective, damaged or incorrectly supplied goods, or our error, we bear the appropriate return shipping cost.
No restocking fee applies.
For an ordinary return, the original USD $3.99 Fast Shipping charge is not refunded once that service has been provided, unless applicable law requires otherwise.
Free Shipping orders have no original shipping charge to deduct. We do not deduct a notional outbound shipping cost.
If a full-order refund is due because we cannot fulfill the order, failed to deliver it or otherwise caused the problem, we refund the amounts due, including related delivery charges.
A whole order cancelled before dispatch is refunded in full, including any shipping charge paid.
Contact
Email: hello@amfsupport.com
Phone: +1 320-284-9954
Contact form: https://amfsupport.com/pages/contact
Business and designated return address:
amfsupport / LAQUARIOUS QUANDEL JONES
3024 N 53rd St
Milwaukee, WI 53210
United States
Contact us for complete instructions before mailing a return.